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FAQs

Orders

How is my order shipped?
We give you the option to choose your shipping method from USPS or UPS services. Each order generally ships within 1 business day, and should arrive within 2-6 business days depending on your location. You may also see our Details & Privacy page for more information on how your order will arrive.
How much is shipping?
All orders over $30 ship FREE via USPS Priority Mail - otherwise its just $5 via USPS Priority Mai. If you would like to choose a different shipping method, each service is calculated on the weight of the items in your shopping bag.
Will my order be discreet?
Of course! For more details please see our Details & Privacy page.
Do you ship internationally?
No. Sorry we do not ship outside the US at this time.
How do I track my order?
Just login to your account and click on "Order History". You will see the status of each order. When you click the "View" icon you can find your tracking number.
Can I return a product?
Due to the nature of our products, we do not accept returns. But, if there is a defect with your item we will assist in making sure you can exchange or get reimbursed from the manufacturer. Please see our Return Policy for full details.
Can I pay with Paypal?
Yes! Just select the PayPal Login option at checkout. And all credit card payments are also security processed via PayPal.


My Account

I forgot my password!
Dont' worry! Just click here to retrieve it.
What is my "Wish List"?
This is just a great option to save all the toys and accessories that you may want to purchase at a later date.
What do you do with my information?
Quite frankly, nothing! We use your information only to process your orders. If you signed up for our email newsletter, than we will occationally send you information and deals. Other than that, we do not give or sell your information to ANYONE. Period. For more information, please see our Privacy Policy.


Products

What are Body Safe toys?
The safety of your sex toy depends on what it's made with. Some toys are made with really cheap chemicals that can cause various issues. Have a look at this article to learn more about body safe sex toys.
Is there a warranty included?
Most vibrating toys do come with a manufacturers warranty. Products that do offer a warranty will be noted in the "Specifications" tab, within the "Features" section. Some registration with the manutafacturer may be required. You will need to refer to the manual or box for more information on each toy.
What does "Phthalate Free" mean?
Phthalate Free products have no esters, softeners or plasticizers.
What is "TPR/TPE"?
Thermoplastic Rubber/Elastomer is a synthetic mixture of rubber/plastic and elastomer. While TPR/TPE is hypoallergenic in nature it cannot be boiled and is porous which can trap bacteria. Use soap and warm water or toy cleaner to disinfect. Learn more about sex toy materials.
What is "PVC"?
PVC, sometimes referred to as jelly, is a plastic made more flexible and soft by the addition of plasticizers or phthalates. Some odor is usually detectable with PVC toys and the material is prorous which can trap bacteria. Use soap and warm water or toy cleaner to disinfect. Learn more about sex toy materials.
What's difference between Silicone and Water Based lubes?
Silicone lubes last longer during intercourse, but it is advised that they should not be used with silicone sex toys because the silicone-on-silicone will have a reaction IF one of them is NOT pure silicone. Silicone lubes are also harder to clean off clothing and bedding.

Water-based lubes are much more common, and less expensive. They can be used with silicone and other sex toys, and they're much easier to clean up. They do tend to dry up quicker during intercourse, but adding water or saliva will aid in re-wetting.

 

General

 

How often will you send your email newsletters?
We like to keep it down to 1 or 2 times a month. We certainly do not want to annoy anyone. And we will only send you the most important information and deals! And you have the option to unsubscribe at any time.
What happens when I buy a Gift Certificate?
Once you have completed your order, we will process it on the back end and send your recipient an email with the image template you selected and instructions on how to use it.

 

 

If we could not answer your question here, please don't hesitate to contact us!

 

 


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About  |  Ignite Pleasure Products, LLC © 2017  |  New Hampshire, USA  |  1-888-330-6456
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